DL
Doorbell mounting bracket plastic soft and unsuitable for purpose
negative-feedback
installation
cs-support
I was given a video doorbell as a gift a few weeks ago and have just tried to fit it at the side of the door with the angled mounting bracket, holes and plugs were fine on the brick wall, but as soon as I tightened the screws for the bracket **by hand** they went straight through the plastic so isn't held on at all. I'm led to believe that the bracket used to be metal, but to be honest even some decent sized metal washers in there would help.
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26-02-2022 01:41:04
Responses (1)
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Caitlyn_Ring
Hi @derek.lawrie. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can assist with getting you a replacement mounting bracket since this one has been damaged. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Additionally, thanks for sharing your feedback on the mounting bracket for your Doorbell, I will pass this on to the appropriate team. :)
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28-02-2022 10:11:13
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