Responses (1)

• R

  RSaunders

  Wow, I'd like to get some of that. I have sensitivity set to max and I have to be within 3 feet of the doorbell to get it to trigger. Do these settings actually do anything? I have AC power to the Ring, so I have settings for frequent updates and maximum motion sensitivity with the Motion Verification turned off. Still no events are generated.

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  18-07-2020 01:10:54

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  C

  Caitlyn_Ring

  Hey neighbors! As everyone's home and environment is different, it may take some trial and error to find the settings and positioning that fits best for each of you. Which model of Doorbell do you have, and can you please share a screenshot of the Motion Zones you have set? I'd be happy to take a look and see what recommendations I can make to help fine-tune the motion detection. :)

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  21-07-2020 04:47:41

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  RSaunders

  I have a Ring Doorbell (2nd Gen). I have 20.5VAC of power, RSSI of -42, download 59.92, upload 32.76, and ping 13ms according to your own tests. I have motion sensitivity set to Max, motion verification turned off, and motion frequency set to Frequent. My Ring is mounted so that it can never see the Sun, facing NW and shaded by the house. Here is a screenshot showing me at 10 feet, where I want the Ring to see my motion, and at 5 feet. In neither case did the Ring actually detect me.

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  22-07-2020 04:49:34

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  Caitlyn_Ring

  @RSaunders Thank you for taking the time to share those screenshots here. Have you tested the motion detection without the Motion Zones editing screen up? Having the Live View open or editing the Motion Zones is going to prevent the Ring from detecting motion as it would under normal circumstances. With that said, you might want to consider a [Corner Kit](https://shop.ring.com/products/corner-kit-for-video-doorbell-v2) to help angle your Doorbell away from the wall it's viewing. The Corner Kit would allow you to angle the Doorbell's view outwards slightly, towards the walkway, which should also improve the device's overall ability to detect motion. If you're still having concerns about your Doorbell's motion detection after my suggestions, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They will be able to make adjustments and perform tests in real-time to find a solution that works best for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  23-07-2020 03:23:46

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  RSaunders

  Of course, I don't expect motion sensitivity to work with the app open. I stand for 10 secs, to make sure there is no detection, then open the app, go to the screen, make the screen shot as you asked, and then close the app. Then I walk to the next place, wait 10 secs, to make sure there is no detection, then open the app, go to the screen, make another screen shot, and then close the app. I stood in the zone where I want motion detected for minutes fiddling with my phone and the Ring never detected anything. I have a corner kit, with one wedge installed, to get the current view. Is it your suggestion to point the camera more to the Right, towards the neighbor's door across the way, or to the Left, toward my own door?

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  24-07-2020 03:44:24

  B

  Billrp

  I doubt anything will work - I can be one inch from my Doorbell and motion is not detected. This started about a week ago, so something is severly broken at Ring.

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  24-07-2020 04:22:36