Responses (1)

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  Marley_Ring

  Hi @Kmart81! The best first step here will be to check your Ring app for In-home Chime Settings. This can be found in the general settings of your Doorbell's device settings in the Ring app. I recommend also ensuring your chime kit is compatible with your Video Doorbell by checking our [Compatibility lists](https://support.ring.com/hc/en-us/articles/210644123-Ring-Video-Doorbell-Chime-Kit-Compatibility-List). I hope this helps! :)

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  12-05-2020 05:13:28

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  Utrankar

  I have the same issue. My bell is Rittenhouse Westminster door chime Emerson, model C86331 I don't see that in compatible or incompatible list. But when hooked up with ring pro, it keeps ringing constantly. What are my options? (other than returning back ring pro to Costco).

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  04-06-2020 07:20:49

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  Chelsea_Ring

  Hey @Utrankar. After checking the [compatibility list](https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility-List) for the Pros, it looks like this is not in the list of compatible chimes, which may be why it is ringing constantly. I recommend bypassing your chime kit to avoid this constant ringing, which you can learn more about [here](https://support.ring.com/hc/en-us/articles/115005974466-How-to-Bypass-your-Internal-Doorbell-with-the-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro-). :)

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  09-06-2020 06:43:41

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  Missskybird

  I have just installed my doorbell but it is constantly popping up on my iPhone 8 Plus telling me someone's at the door, when there isn't. how do I correct this, I have not attached a chime as yet.

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  13-06-2020 05:36:45