Doorbell Elite - Ethernet Connection Failing on Setup
I have a Ring Elite that will not connect to the internet through Ethernet during setup. To confirm: - I have reset the doorbell several times using the black button on the front. I have also reset the router, switch, and modem. There are no other internet issues in the house. - There is no issue connecting to Wifi during setup (which is connected to the same ethernet switch as the Ring Doorbell) - The POE device is powering the doorbell without any issue - The house hiring is Cat6 cable installed two years ago I'd really appreciate any ideas or help on how to resolve this. Thanks!
1070 •
0 •
0 •
31-05-2022 11:21:30
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Tom_Ring
Hi @rpdthree. I'd suggest checking the firewall settings on your router. There may be different settings for wired/wireless. If you need assistance with this, feel free to reach out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
02-06-2022 11:04:54
•