Ring Video Doorbell
Doorbell Charge
Hi there, I have a problem with my doorbell charging. I plug it into a micro USB port and charge. Within an hour, the blue circle on the front is fully illuminated indicating the bell is charged. However, when I take the USB cable out and mount the door bell on the back plate outside after re-connecting the doorbell to my WIFI, the app then indicates that the doorbell is not charged. I have tried charging overnight for many hours but the same happens. I have tried (multiple times) a factory reset to ensure the bell is connecting to the app correctly but still the doorbell doesnt seem to function. I have paid into a protection plan but with the doorbell not functioning, this is a pointless subscription. I am interested in upgrading to the peep hole doorbell but this is quite expensive so I would like to understand what is wrong with my current doorbell. Can you please help? Thanks, Rich
1092 •
0 •
0 •
23-04-2020 10:32:22
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Chelsea_Ring
Hey @RichLangford. Since you've exhausted all the troubleshooting you can do on your end, the best bet from here is to reach out to our support team over the phone [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They can walk through any more troubleshooting that may need to be done, and clear up why your Doorbell isn't holding a charge. If it is deemed you need a new device, they may be able to help you out with a possible exchange. Please note that this may not be an option if they get the device back up and running, or you may have to pay a difference/get a code for a new one. :)
0
23-04-2020 09:24:11
•