Responses (2)

• M

  Marley_Ring

  Hi there, @dundrinu! This is certainly an odd image to see. I recommend performing a reset on your Ring device by holding the setup button for 20 seconds. Please also check wifi signal strength in the Device Health section of the Ring app, to ensure there is not wifi interference. If a reset does not improve this image quality, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  24-11-2020 08:07:38

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• B

  Boone

  > @dundrinu wrote: > > All of a sudden the video color has a purple tint. It's like the camera lens got burnt. > > I tried cleaning the lens glass (exterior) but still same result. Hello @dundrinu , I recognize that purple tint from other people's attached pictures in these Ring Community forums. There is a mechanical IR filter that physically slides/moves behind the lens to enhance the Night vision when the camera switches to Night Mode, and this lens filter is suppose to retract when the camera determines to automatically go back into Daytime Mode. Your IR filter is stuck/jammed and has not retracted out of the way while in Daytime mode, which results in the purplish video. When this IR filter moves back and forth, while switching between Night and Daytime modes, if you listen closely, you can hear a "click" sound. There is a possibility that when you mounted your doorbell, the house surface might not be completely level and slightly uneven. If you tightened the mounting screws real tight on an uneven surface, this might have caused a little warping and twisting. If the mounting bracket is slightly warped/twisted this could also slightly twist the plastic casing of the doorbell and the components inside and possibly cause binding on the IR filter inside. I would loosen the mounting screws and then tighten them back just enough to hold the mounting bracket securely, but not 'gorilla tight'. You could also try removing the power source to your camera and this might free up the IR filter. If that doesn't resolve the issue, you can try tapping on the side of the camera while you attempt to make the IR filter move back and forth by 'tricking it' to switch between Night and Day modes. If you are tapping during the bright daylight, cover it with a towel (to envelope the camera in darkness and tricking it into Night mode) as you tap. If you are tapping during actual nighttime, tap as you shine a bright flashlight into the lens (tricking into going from night to day). Tapping on it as you switch back and forth between Night and Day modes has worked for some people in the past: [https://community.ring.com/t5/Security-Cams/Pink-Picture/m-p/19029](https://community.ring.com/t5/Security-Cams/Pink-Picture/m-p/19029) [https://community.ring.com/t5/Security-Cams/Pink-image/m-p/39872](https://community.ring.com/t5/Security-Cams/Pink-image/m-p/39872) [https://community.ring.com/t5/Security-Cams/Red-tint-on-security-camera/m-p/25636](https://community.ring.com/t5/Security-Cams/Red-tint-on-security-camera/m-p/25636) [https://community.ring.com/t5/Security-Cams/Color-of-video-feed/m-p/6562](https://community.ring.com/t5/Security-Cams/Color-of-video-feed/m-p/6562) [https://community.ring.com/t5/General-Questions/3-4-picture-is-pink-floodlight-camera/m-p/1854](https://community.ring.com/t5/General-Questions/3-4-picture-is-pink-floodlight-camera/m-p/1854) [https://community.ring.com/t5/Video-Doorbells/Discolored-video/m-p/37642](https://community.ring.com/t5/Video-Doorbells/Discolored-video/m-p/37642) If you are successful in dislodging the stuck IR filter, then it may have just been a "one off" occurrence and will continue to now operate normally. But it repeatedly gets stuck again, hopefully you are still covered by warranty and Ring will probably replace your device with a new replacement. Note: If you have a Ring Protect **"Plus"** Plan subscription, then your warranty is extended beyond the normal 'one-year' warranty! You can telephone Ring Support for additional help and possible replacement at: [https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) Unfortunately, due to the Covid-19, their available hours have been changed also: [https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19](https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19) I hope this information is helpful in resolving your issue. :)

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  25-11-2020 05:38:15

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