‎Doorbell 4 pre-roll - unusable quality

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J

JCHH

Doorbell 4 pre-roll - unusable quality

battery-video-doorbell

Hi, I have just got a brand new Video Doorbell 4 and the pre-roll feature is useless - see shot below: ![Screenshot 2021-05-12 at 13.03.50|690x404](upload://zO7iOVHp68muroElFYkrGnXTJ8o.jpeg) You could not identify these people if you tried. The video is better (but still not great) after the pre-roll ends. Can anyone advise? ...I am not sure if it is a setting I need to change or whether my unit is defective. Also note when the video triggers (4 seconds in) the people are already in the indented part of the drive - is this the maximum range I can expect (I have it on max sensitivity)? thanks! James.

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12-05-2021 12:11:46

Responses (2)

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bemak187
@JCHH I saw on one of the reviews of the Doorbell 4 that there was an issue where after the pre roll ended the resolution improved but the frame rate was still low. I cant remember exactly but I think it was when viewing back on the app, when downloaded the video was fine. Likely needs to be addressed in a firmware/app update.
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12-05-2021 12:15:55
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dbrownbt
I am having the same problem. By the time the 4 second "pre roll" is done being blurry, the people could already be out of the picture. It seems like my old doorbell 2 (which lens flaked off of) captured video from the moment it saw the movement (where the "pre roll" now starts) perfectly clearly. This doorbell 4 is blurry for 4 seconds that used to be crystal clear video on the old doorbell. I called support and they say mine is working perfectly. However, it seems like a big downgrade from doorbell 2. This needs to be fixed. If you turn off pre roll, video doesn't start recording fast enough.
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29-08-2023 07:52:31
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