Doorbell 2020 release stopped connecting to wifi
Doorbell worked perfect for a whole year, it stopped working this week and it won’t connect to wifi. Wifi is not the problem. Any suggestions.
727 •
0 •
5 •
20-09-2022 04:54:09
Responses (4)
- T
Hi Neighbors. What is the RSSI for your device? This can be found in the Device Health menu on the Ring app. Have you tried rebooting your WiFi router? What specific part of the reconnection process is the Doorbell having an issue with?
•2
22-09-2022 06:47:05
•
CRcouldn't be able to tell you, in desperation of getting it fixed I disconnected the device from the ring app to try and connect again but it couldn't connect again because it's able to read the QR code, however its unable to connect to WIFI which makes it impossible to get past the set up process. If anyone cold tell me if there's a way to fix all of this or if the only option is to get it replaced, I would greatly appreciate it because the camera was not cheap and its frustrating thing to deal with.
•0
30-09-2022 02:13:37
THi @C.riv. During setup, try selecting the "Setup Without Scanning" option. I suggest bringing the Doorbell in the house, close to your router for setup. Once the Doorbell is online, you can move it back to your mounting location. I hope this helps!
•1
30-09-2022 06:32:55
- L
I’m having the same issue. Wi-Fi is strong but Ring Doorbell 3 won’t connect. I’ve only had it six months.
•0
13-02-2023 10:04:23
•
- K
I also had this problem recently. I had to do the last step in the article Caitlyn posted and hold the side button for 20 seconds and then re-do the setup. However this time I chose 2.4Ghz band instead of the 5Ghz channel for connecting and not had any issues so far. 
•1
16-02-2023 06:46:32
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
user23977
Having same issue with doorbell. Have 2020 release in Venetian Bronze colour. It repeatedly disconnects from wifi even though the signal strength is good. Could disconnect up to 8 times per day and no reason I can find for the issue. Device health and status all say good but issue is continuous.
1
21-09-2022 01:31:44
•