D
Door bell offline and will not come back on
battery-video-doorbell
troubleshooting
ios
My door bell went off line 2 days ago and will not reconnect to the Internet I have done everything. My Internet is working working fine but the door bell keeps saying there’s a problem with the Internet I need help
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01-10-2021 08:34:13
Responses (1)
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Caitlyn_Ring
Hi @Danicka. Try resetting the Doorbell by holding down the setup button for at least 20 seconds. After the reset is complete, walk the Doorbell through a new setup in the Ring App by following the steps under Set Up a Device. This will prompt you to reconnect your Doorbell to your wifi network during the setup process. Let me know if that does the trick for you! :)
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04-10-2021 09:53:15
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