Ring Video Doorbell
Display issues
Hi, My ring doorbell hardwired version only displays black and white images and video. tried rebooting few times but that has not fixed the issue. Do I need to claim a warranty. Bought around 3 months ago. 
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18-11-2022 01:46:15
Responses (5)
- N
I have noticed that in the last few days that my hard wired Video doorbell is only capturing images in black and white. This seems to be a common issue that a number of users are reporting.
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18-11-2022 01:39:27
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- D
I am having the same issue. Live video is in black and white as well.
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18-11-2022 06:38:43
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- C
Hi @atul.lathar. As of 17:10 UTC today, our team was made aware of a concern where Video Doorbell Wired devices are remaining in night vision mode which is causing black and white video. There is no workaround available at this time, but our teams are working hard to get this resolved as soon as possible. Please keep an eye on status.ring.com to check on the current status of this concern.
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18-11-2022 07:30:52
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ALthanks for the response @Caitlyn_Ring its gone back to normal color mode after I removed and re added to ring app (from add/remove device menu in the ring app) and its working fine since then from yesterday. 
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18-11-2022 09:14:26
- C
Hey neighbors, I've moved your replies over to this thread since it falls under the same concern. Our teams are working to resolve this and I recommend keeping an eye on the [status page](https://status.ring.com/) in the meantime. Thanks for your patience!
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18-11-2022 07:37:15
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ScottZ0
Same issue here. Black and White in the daytime. Started 2 days ago.
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17-11-2022 09:28:03
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