Ring Video Doorbell
Discontinuation of Ring App
I opened the Ring desktop app on my PC tonight and was greeted with the information that the app will be discontinued on PC and MAC from 15 October, and that we should use Ring.com instead (it contains 'most' of the features of the app, apparently). Ring.com does not currently allow live view, and that means you can't communicate with whoever is outside. There also appears to be no access to 'device health', and as many Ring owners will be aware, being able to check that periodically (or because you missed a call and need to find out if a reboot is required) is rather important. I use the desktop app because you don't get the full benefit of a HD camera on a fiddly smartphone screen anyway, and I don't like being forced down that route. I hope that the missing features will be added to Ring.com before 15 October, otherwise I might start looking for an alternative system
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19-08-2021 08:11:51
Responses (17)
- M
I agree, this decision really makes use while you are home more difficult and on the computer. I liked that the notifications would show on the screen and you didn't have to move to the phone. Add to that it's very difficult when working from home and being on the cell to see who is at the door. Good grief, who is the mastermind that decided this?
•7
19-08-2021 11:37:55
- M
Hi neighbors, we understand your frustration and appreciate your feedback. You can now access [Live View](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View) from your Ring.com account through your supported web browser. Depending on what device you have, this feature update allows you to use two-way talk, enable sound, activate your siren, or turn on the lights. Once again, we do appreciate your feedback on the discontinuation of the Ring Desktop app and we will be sharing it with our team. Please see our Help Center article [here](https://support.ring.com/hc/en-us/articles/360059615351) for more info on this. Thank you for your understanding!
•0
20-08-2021 05:05:26
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KThanks for your reply - alas the knowledge base article you shared fails to explain WHY Ring is discontinuing the app. Can you please explain? This is a very poor decision.
•1
22-08-2021 08:17:40
FW@Marley_Ring You must have seen all the recent replies to other threads on this topic that are saying it's not a solution, all you're doing is aggravating people by marking it as a solution when the web app doesn't provide anything like the functionality of the app.
•5
23-08-2021 10:54:39
- C
Again Marley, your solution DOES NOT HELP! I am canceling my RING Camera's subscription because of this. Seriously, NOW you guys are no better than WYZE or Panasonic Hawk Cams!
•5
21-08-2021 02:51:10
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HI opened ring.com on both Edge and Chrome browsers and when i click Live View uuuhhhh it takes for ever and no picture, but when I open the desktop app I can see Live View in one second. So Ring don't tell me the problem is in my internet connection....Edge and Chrome browsers don't open Live View but the Desktop App open it right away.....Why is that Ring?
•2
21-08-2021 03:25:54
- S
I use Edge and it works for me. Having said that, I just logged in to check it and was greeted with the message 'you have no devices at this location'. It was only by clicking to History, then back to Dashboard that it decided I did indeed have a Ring doorbell. But my Chimes still aren't listed (as they are in the app). And I can't check my device health. I think by doing this they have opened up a massive, **massive** can of worms, where the configuration (and general health) of people's computers is going to create more problems than ever. It's a major underestimation on their part.
•1
21-08-2021 06:47:57
- A
I also got this message today. I am not happy with this at all as I use my Mac for all my accessibility needs, in particular for viewing and interacting via the ring doorbell. I will definitely be looking for other options going forward.
•1
22-08-2021 05:32:20
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Sualdam
I just started looking, and an ONVIF doorbell seems to be the way to go. You can connect to your home network, and you control all the traffic without it having to go to someone else's cloud.
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19-08-2021 08:22:35
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