Device show as offline

Hi, I'm using Ring Doorbell for about a month and everything work fine. After the latest update for the app the device shows as offline because lack of wifi connection. I'm still getting notification for everything but can't change device settings. In addition, the live view is not working at all, unless someone ring the bell and i click the pop up notification on my mobile device (live view open when i perform that action only 10% of the time). I've followed eveything that has been written in the support manuals such as 1. Reset the router. 2. Reset ring door bell. 3. Hard reset. 4. Reset to factory settings. 5. Remove the device from the account and re-add it. 6. Set up the device when it sits on my router (literly) Nothing from the above helped me and I'm trying it on regular bases for the last two weeks! The chat option is un available and I can't reach the support via calls. I'm using Ring doorbell 1 Wired connection. Battery always above 90%. RSSI Always above 60. Bought one month ago (brand new from the store) FYI - after I'm resetting the live view work for 1-2 minutes (not all the times) and then the device show as offline again even if I didn't move from my router. Have anyone encounter that issue as well? lucky I have not started subscription because if it works like that its just not worth it at all.