Device keeps disappearing from the app

Question

My ring doorbell keeps disappearing off the app and I have to set up the device all over again

Tom_Ring · Answer

Hi @user30476. Your Ring Doorbell shouldn’t be removed from your Ring account unless you manually do so. I’d recommend following up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look at this to find the cause. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

Ring Video Doorbell

Device keeps disappearing from the app

Didn't find an answer ?