Ring Video Doorbell

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Delayed ring notification
troubleshooting
notifications

Has anyone experienced Delayed notifications with their Ring? This has happened on numerous occasions where someone would ring my doorbell and about 3 to 5 minutes later we hear in on the devices inside and get the notifications??

14622

11

11

13-09-2021 04:30:52

Responses (11)

  • U

    My delays are 5-10 minutes, no issues with any other devices in the home.

    7

    18-07-2022 03:43:18

    • F

      Ring is much too quick to blame your WIFI signal. I have many many Wifi devices and they respond well. I nearly always have a delay from a few seconds to a few minutes on my Ring doorbell.

      5

      29-06-2023 12:41:11

      • J

        Hi neighbors. If you have tried the steps mentioned in the solution and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

        0

        30-06-2023 11:00:28

        • M

          I too have a delay because of a VPN on my phone. Ring needs to fix this issue. VPNs are quite common.

          0

          12-07-2023 08:31:02

            T

            Hi @mariannewojo. The Ring app will not work with a VPN. You can find more information [here](https://support.ring.com/hc/en-us/articles/360052665251).

            0

            14-07-2023 02:32:05

        • P

          I have had delays of 3-5 minutes since installing Ring. 1 month ag0 I had ultra fast optic fibre fitted and hoped it might reduce the delays. Nothing changed. My other wifi devices have improved with the new ultra fibre, I updated the App, rebooted and have done everything that Ring and others recommend. Unfortunately I still have the same delays. Totally unacceptable.

          1

          15-08-2024 02:03:37

            C

            Delayed notifications can also be due to a poor connection on your phone. If the cellular signal on your phone isn't strong, or you're experiencing issues with it, this can cause notifications to arrive late. I'd recommend checking with your cellular provider. 

            1

            23-08-2024 03:06:12

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