Ring Video Doorbell
Delayed notification on linked account but not on primary
Hi… we have a video 2 battery doorbell. I am the primary account holder. My partner is a linked account. Both of us use iPhones with same iOS However, I have noticed that notifications to her phone can arrive minutes after they arrive on mine. Sometimes I would have finished answering the door and then her phone would receive notification. Anyone else has this issue of delayed notification on linked accounts
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11-04-2021 09:04:56
Responses (4)
- U
Same here. My iPhone is fine but the notification delays are a fraud! It is always at least a minute behind. I had my phone open on RING watching my husband leave the house. I closed the app and 1 minute later I got a notification for a motion. My husband was long gone! I think this is a trick to get us to sign up for the membership! Not impressed! This could turn into a class action suit-I’m sick of this! We have 3 RINGS (without membership ) it’s all the same! Not fair!!! Let’s unite and demand live notifications not delayed ones!
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20-02-2024 04:33:48
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- J
Hi @user77617. You also want to make sure your Ring devices have good signal strength. I would also recommend rebooting your router by unplugging it from power for a few seconds and plugging it back in. If you have tried these additional steps and are still having the same concern, give our support team a call for further assistance.
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21-02-2024 05:34:57
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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22-03-2024 05:35:50
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Tom_Ring
Hi @WokmN. I would first verify that the Ring app is up to date and the IOS is also up to date. Make sure that you have your location turned on and that permissions for the Ring app are allowed. Next, make sure that you do not have a VPN active, as this could conflict with notifications. If you have review all of the above mention suggestions, I would recommend reaching out to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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15-04-2021 07:09:03
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