Ring Video Doorbell
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Delamination of lens protector and scratches
The clear plastic over the camera lens on my Ring doorbell delaminated. When trying to remove the loose bits that were causing the camera images to be distorted, it ended up getting scratched. Is this a common issue? And can anything be done to rectify it?
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06-07-2022 11:16:59
Responses (3)
- J
Hi @lordchoc. Ring.com does have not a spare part you can purchase to replace the Doorbells cover that goes over the lens. If the cover over your lens has any damage, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-09-2022 15:20:29
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- M
Ive also got the same problem, lens cover has delamination causing poor video quality. There is clearly a design or manufacturing issue. Please provide more feedback than just call a support line. Many thanks.
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12-10-2023 05:56:50
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lordchoc
Same problem here! Would love to know a solution. Have tried cleaning the lens, but I thing the damage is too much. Is there a spare part I can order?
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03-09-2022 07:30:24
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