Responses (1)

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  tubs29

  we also have just purchased the same , with a 6 month free package , and mine account also shows 30 day offer instead of 6 months ,

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  19-04-2020 12:17:41

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  Chelsea_Ring

  Hey neighbors! If you are not seeing the proper subscription, please contact our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) via chat or phone to get this investigated ASAP! They can ensure if you have 6 months or not, and get it fixed/updated for you before the plan may accidentally expire too early. :)

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  21-04-2020 12:11:23

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  Nobbalovski1

  Hi Chelsea Im exactly in the same situation,dont seem to be getting any answers though.

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  11-05-2020 08:05:15

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  Chelsea_Ring

  @Nobbalovski1 You will need to ensure that you reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). You can find hours of operation and more information on how to get support [here](https://support.ring.com/hc/en-us/articles/360041597471).

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  11-05-2020 05:54:37

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  Nobbalovski1

  All sorted talked to one of your operators in Egypt, who was very courteous and helpfull. Excellent customer service, thank you.

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  11-05-2020 06:20:18