Ring Video Doorbell
Constant Motion Alerts
I know there are many threads on this but I havent found a resolution that works for me yet. I have had my Ring 2 doorbell for about 3 months and since day one its been a nightmare. Constant motion alerts when there is no motion. I do live on a busy street (about 40-50 feet from the doorbell) so I have the wedge installed, have the motion zone reduced to about 10 feet in front of my door and have audio disabled. Still get constant motion alerts, especially when a large vehicle drives by. I keep trying to catch what it is "seeing" but anytime the motion alert is triggered, live view does not work for about 5 minutes after. It just shows a blurry image with "reconnect" and every time I click "reconnect" it says "live view ended". I tried removing and reinstalling the app as well as resetting the doorbell with no luck. Then I went to check the event logs, and nothing is logged at all. Actual motion events get logged, doorbell rings get logged, but none of the false motion alerts get recorded as an event. My doorbell is about 15 feet from the router, I have tried multiple routers and networks with the same result. I even did an internet speed test from my phone about 2 inches from the doorbell and recorded 40mpbs download speed and 60mbps upload speed, so that isnt the issue. Not sure where else to go from here short of just tossing it into the trash.
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18-06-2020 02:00:22
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Chelsea_Ring
Hey @etlsport. Since you have been having this concern for awhile, I do recommend reaching out to our support team for a proper follow up here. Although, I'm still happy to help if you'd like! Could you show me what your Live View looks like? If you go into the Device Profile and then tap on Smart Alerts, do you have People Only mode turned on? Also, in your Motion Settings, do you have Motion Verification on? The false motion alerts could be from the reflective surfaces of the cars driving by, which People Only mode can tend to cause an increase of, but the Motion Verification being on could explain why the videos are not saved, as the motion is not a verified event for the device. If you are in need of that direct line to support for immediate and more in-depth assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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18-06-2020 05:22:24
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