Ring Video Doorbell
Connecting to Phone
2nd Generation wireless doorbell I have just received a replacement doorbell with same problem as first, so maybe a phone issue? White flashing light, connects to temp wifi, but wont connect to phone, can anyone help please. Ty
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31-12-2022 12:55:02
Responses (2)
- C
Hi @user31728. Try the in-app setup process on a different smartphone or tablet, like @meldor suggested, if you have access to one. This usually works for most neighbors. If it doesn't, you can find more troubleshooting tips [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly). If you are still unable to get your Doorbell connected in the Ring app after attempting the troubleshooting steps in the article I shared, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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03-01-2023 09:58:18
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meldor
I think I was having a similar problem to this. Are you stuck on the screen shown on the picture? If so, how I got past it was using a different device. I was having troubles with my iPhone 11 for whatever reason but was able to connect with my iPhone 7 
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31-12-2022 10:43:36
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