Chime Pro finds Ring doorbell but won't connect it to chime pro network
I purchased a Chime Pro because one of my doorbells has a poor connection. I plugged in the Chime Pro to an outlet right by the doorbell, connected it to the app and network just fine and it has a good signal. When I go into the Chime Pro and try to connect the doorbell to the network it fails repeatedly. Every time it says "searching for ring doorbell", "ring doorbell found", and then after 3 minutes or so the app says it could not connect to the doorbell. To get rid of any "interference" issues, I got an extension cord and put the Chime Pro directly on the doorbell outside, and it would still not connect, though it verbally states that it finds it every time. What could be the issue? These products are so frustrating. The doorbell connects to the wifi's poor signal fine, but not the new Chime Pro's better network signal.
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13-12-2021 09:47:11
Responses (2)
- C
Hi @user511798. If you're not able to get the Chime Pro set up in the Ring app, try resetting it by holding down the reset button on the side for at least 20 seconds. After that reset is complete, attempt a fresh setup on the Chime Pro. To connect the Chime Pro to your Doorbell or Camera, ensure it is at about a halfway point between your router and Ring device. If these suggestions don't do the trick and you can't get your Chime Pro set up or connected to your Ring device, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-08-2022 10:03:48
- U
I have the same problem. The ring doorbell 4 is fixed to the front door and the strength of the connection to my router is above RSSI-70. The chime pro is connected to my router with RSSI-30 to 40. When I try to connect ring doorbell 4 to chime pro it says "found doorbell" but then "setup failed". Please help! So far these units are useless.
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31-10-2022 03:11:25
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user511798
Having the exact same issue, been trying to connect for the past two days and ready to return the chime pro as it now seems pointless. I am also getting an error that the PIN entered is invalid though it is what's printed on both the back of the unit and on the instruction card. Is there any solution to this problem besides bringing them closer? That option is not possible.
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30-08-2022 03:57:51
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