Responses (2)

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  Tom_Ring

  Hi @nefilim. In the Ring app, you should be able to see what Doorbells are connected to your Chime. What Doorbells do you see in your Ring app? Also, is your neighbor on your WiFi network? Do you get notifications on your phone or just from your Chime?

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  06-05-2022 04:13:54

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  nefilim

  Hi Tom. Only my doorbell is listed in the Ring App. No, my neighbour isn't on my wifi. Just from my Chime. Thanks.

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  06-05-2022 05:26:34

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  Tom_Ring

  Hi @nefilim. Thanks for getting back to me back. Is this happening on a [Chime](https://ring.com/products/chime-gen2) or [Chime Pro](https://ring.com/products/chime-pro-gen2)? When your Chime alerts you, is your neighbour crossing your Doorbells view and creating a motion event?

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  09-05-2022 11:28:21

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  nefilim

  Hi. It's a Chime, not a chime pro. We're not getting motion alerts but we are getting ring alerts. No, their doorbell is sited about 30-40 feet away across the road and 2 houses further down the street. It just happened again as I was typing this - my desk is by the window so I have a clear view to their house and wireless doorbell and my chime ring alerted and I looked across the road to see a delivery man outside and a very short time afterwards the door was answered. This occurs a few times most days. Thanks.

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  11-05-2022 12:51:55

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  Tom_Ring

  Hi @nefilim. I was hoping this could be explained, but I think it would be best for our support team to look into this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Please, let me know what our support team is able to find.

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  11-05-2022 06:34:34

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