Responses (2)

• M

  Marley_Ring

  Hey @Covo ! You are able to sign in using the same credentials as the owner account and it will allow both of you to be logged in simultaneously, as well as in control of settings. Check out our [help center article](%20https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) to learn more about device ownership.

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  08-10-2019 11:32:24

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  C

  Covo

  Thanks Marley but even though we're husband and wife (40 yrs in Jan) I don't want to ask for her password. Some things are sacrosanct. :smiley: In which case, would my original suggestion work?

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  15-10-2019 06:44:05

  M

  Marley_Ring

  Of course @Covo ! We totally understand this, and share the same passion for security. In that case, yes you will want to remove the device, set it up again on the account which you wish to be deemed owner (with access to settings), and then of course add your wife as a shared user. Keep in mind this will also require the [change of ownership](https://support.ring.com/hc/en-us/articles/360025997592-Ownership-of-a-Ring-Device) to be confirmed through email, and any existing videos would be deleted, so we recommend downloading any important videos before starting this process.

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  15-10-2019 09:17:47

  C

  Covo

  Thanks Marley. How does the change of ownership affect the payment for storage of videos in the cloud? We still have 4 months left on that in my wife's name (even though I'm sure I paid it with my credit card/Paypal) but do I assume no refund and I have to pay for 12 months starting from now? Cheers, Gary

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  16-10-2019 05:38:15

  M

  Marley_Ring

  You got it @Covo ! With the subscription being securely assigned by account, you would want to cancel it on the old account, and then start a new subscription on the new owner account. This will avoid any unwanted continued billing, as well as result in a prorated refund if you prepaid for the year. Cheers :)

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  16-10-2019 11:28:24

  D

  dgood

  I need help changing the owner on my devices. I don't know who the owner is, but I'm the home owner and I had a handy man install them while I was out of town.

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  13-02-2020 04:22:25

• G

  GPick

  Hey guys need help!! We purchased a Ring Cam from Home Depot if was returned by someone that apparently registered it. Impossible to contact previous owner. How can I switch??

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  24-08-2020 02:11:06

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