Responses (7)

• R

  Racklefratz

  You don't indicate WHICH battery you "changed". There are batteries throughout the system.

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  05-02-2020 03:22:47

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• M

  Marley_Ring

  Hey @Meh! Depending on connection and Ring device type, it should automatically reconnect upon powering up. Please confirm which device you are needing to connect for more specific suggestions. You can also attempt to reconnect the device in the app by visiting the Device Health section for that specific device, and selecting change network or reconnect.

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  05-02-2020 05:19:48

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  M

  Meh

  Ok so I have the doorbell 2. My house is not wired for a doorbell, thats why I went with this model. So it did not reconnect automatically whenI put the charge battery in. The app still showed that it had a low batt. Tried to reconnect through the app via device health (as mentioned above). Would not reconnect after multiple tries. So I did a hard reset to see if that fixed the problem and no it did not. Now it is sitting on the table without the batt, and wondering what would be my nex step. sorry for not add which device I had.

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  05-02-2020 11:31:34

  R

  Racklefratz

  > @Meh wrote: > > I have the doorbell 2...it is sitting on the table without the batt, and wondering what would be my nex step. sorry for not add which device I had. Not familiar specifically with the "doorbell 2". What I can offer is that, in the past, I've had similar problems trying to reconnect door and window sensors, for various reasons. The published instructions to open the case, depress the reset button, and insert the battery, and wait for the blinking LED to stop blinking simply never worked. I found that by using the "Remove" option (in the Android app) to completely remove them from the system, and then, using the "Install New Sensor" process, I was able to get them back online, although it sometimes required a couple of tries. In that situation, when the install instructions called for pulling out the battery tab, I just inserted the battery. If that procedure can be applied to your "doorbell 2", you might want to try it.

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  05-02-2020 11:58:45

  M

  Meh

  so I tried the remove and reinstall and still tells me that have the wrong password. which i know is not the case.

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  06-02-2020 01:32:15

  R

  Racklefratz

  I always used the Android app on my phone for doing these things. You're doing the same, right? If it's a password authentication issue, one thing you could try would be to select the "Forgot Password" option when you log in on the Ring.com website and reset it. I never ran into any problems logging into the account when I had to do this stuff, but of course, the phone app doesn't ask for my log in information.

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  06-02-2020 02:48:40

  F

  francis1941

  My ring app health area does not show any reconnect option, only offline!!

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  29-02-2020 01:48:11

• M

  MassMom

  The manual suggests going through the installation process again,

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  05-10-2020 02:16:35

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• J

  Joaniep

  I have this same issue. Hard reset, rebooted router, tried to reinstall device, forgot network on my phone and reconnected and it still will not connect to the WiFi. I refuse to reset my router password or set up a guest network. Why is this still an issue Ring? Seems like this post is from a year ago. Looks like I will have to call someone which is completely annoying for charging a battery. After 3 hours of messing with it finally got it back. Nightmare.

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  28-01-2021 01:05:26

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• K

  KristiD

  Ring 2, battery died, would not connect after battery was charged and replaced, no password issue, just would not reconnect. I tried about 25 times over several days. I finally moved my wifi box closer to the door. Didn’t work. Left it there though. Turned off everything I could that was connected to my wifi Roku was using a lot and I didn’t have it when I originally connected the doorbell. Then I went outside, pushed the button (the one you push to connect it) on the front of the doorbell, held for 20 seconds (hoping for a reset), opened app on my phone, lights were still flashing, started the reconnect process on the app, hit the reconnect on the doorbell again, lights flashed a different color (sorry I can’t remember if the lights were blue or white, but know they were one color and changed to the other color between 20 second hold and the tap to connect while I had the app open), went through the steps, got unable to join a couple of times, hit ok, then the magic occurred! Connected. Know this is a lot, but I did a few things different when it finally connected and I’m not sure which one or all of them fixed it.

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  28-02-2021 05:06:21

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