‎Change wifi for door device

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F

Francoisgs

Change wifi for door device

app-settings

troubleshooting

wireless-security-cameras

I noticed my door bell is connected to old wifi , I followed instructions but when I come to select wifi nothing happen , as per screen shot attached! Any assistance be welcome thanks ![image|231x500](upload://nJBvOwhMHU6If3xJNxvnhSmI7yb.png) 🙏

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04-04-2023 03:30:36

Responses (2)

J
Justin_Ring
Hi @Francoisgs. Under Network, you should have the option of Change Wifi Network or Reconnect to Wifi Network. If those options are missing, then you are most likely the Shared User of the Doorbell and not the owner. You will have to figure out who is setup as the owner and have them go through connecting the Doorbell to your new wifi. If you believe you are the owner and are missing these options, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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05-04-2023 06:21:56
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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05-05-2023 06:22:54
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