Alf65
Can’t hear visitors speak but they can hear me
My ring doorbell notifies me when I have a caller and I am able to speak to them via the app but I am unable to hear them speaking. Is there a microphone adjustment on the ring unit itself?
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17-06-2020 12:46:12
Responses (15)
- A
Thank you for your reply and sorry it’s taken me so long to reply to you. I’ve tried all that you have suggested but still can’t hear anybody at the doorbell. There is the sound of static but no speech or sounds of movement. It’s really frustrating because we use this on my elderly fathers front door to protect him against problem callers but we can’t ask them any questions because we can’t hear the reply. I think there must be a problem with the microphone on the ring unit
•1
15-07-2020 05:47:32
CHey @Alf65. It definitely sounds like there is a concern with the microphone, and thank you for getting back to me and letting me know how troubleshooting has gone, even if it was to no avail! At this point, it would be best to follow up with our support team directly on this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
16-07-2020 08:16:25
- L
Hello, I purchased a Ring video doorbell 3 plus approximately three months ago. In that time I have experienced the same problem 4 times whereby the microphone in the doorbell appears to stop working. When I answer the ring through the app on my iPhone the caller at my door can hear me, but i cannot hear the caller. The problem can be resolved by Performing a hard reset by opening the cover of the doorbell and removing the battery, but this is very inconvenient each time it happens, especially when as was the case last week when I was away from home on holiday for two weeks and unable to perform the hard reset. My questions: 1, what do I need to do to stop this from happening in the future? 2, Do i have a faulty product that needs replacing? 3, what can i do to reset the doorbell remotely so i can get it working again whilst i am away. Thanks in advance.
•4
17-08-2020 06:19:48
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MI have this problem and have found out that with bluetooth switched on this happens. So I need to turn it off when the bell rings and all is fine. Have not found a full solution so bluetooth can stay on.
•2
18-08-2020 09:56:04
LUPDATE I tried all available ways to get support from ring, but all came to nothing so i returned the doorbell to my supplier and was sent a new replacement. In the month or so i have had this replacement i experienced the same problem three more times already.
•3
13-09-2020 11:54:23
MAudio concerns could be related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing audio on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled.@Lee4, as you mentioned already completing a reset, power cycle, and even received a replacement, if the above steps do not help, our support team may need to take a close look at this concern. Please give our support team a call at one of the numbers available here.
•0
15-09-2020 03:28:23
AHi - I have the same problem too ie visitors can hear me speak, but I can’t hear them. I only installed my Ring 3 plus yesterday and this feature worked fine for about an hour, but then stopped. No amount of pressing the speaker or microphone button, or turning Bluetooth on or off, seems to help. Can you advise what’s best to try next?
•1
21-09-2020 03:43:40
- JA
Hi, Were you able to find a solution to the audio issue? I’m having the exact same problem. I would be grateful if you point me in the direction of a solution if you found one. Thanks.
•2
12-09-2020 08:28:00
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KI had the same problem. Tried all the usual things hard reset soft reset worked for 2 days then sound went again. Contacted ring support. They are now replacing my doorbell.
•2
13-09-2020 07:54:48
LI have the same problem with my video doorbell 3 plus. I tried all the usual stuff and all the bluetooth suggestions but nothing worked. If i remove the battery to force a hard reset it works perfectly again for a week or so, then no audio again even when reviewing recordings. I have replaced the device once already and the replacement is doing exactly the same. I contacted help@ring.com and received an automated reply saying they don't offer support via email, and I called my local support number who were only able to regurgitate the standard responses and were no help at all. Any suggestion from the admin on this thread would be gratefully received.
•3
13-09-2020 11:23:34
- M
I have set up the ring three everything is working except for the person standing at the door there is no sound coming through the microphone for the person I can’t hear them at all but they can hear me clearly
•1
14-09-2020 08:02:33
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Ki am also having this problem. it will sometimes record sound for about a second and then be completely silent after that
•1
14-09-2020 12:36:23
Msame problem here with Rng 3 plus re-insert the battery can help for 1-2 days, then fail again i think Ring need to fix this problem (any Ring offical here?)
•1
15-10-2020 03:35:35
CThis is a user support forum rather than a direct line to support. If the previous recommendations in this thread are not helpful in resolving your concern, then you'll want to contact our support team directly. Please give our support team a call at one of the numbers available here.
•0
15-10-2020 06:43:43
MHi everyone, i followed the solutionon the other thread last nght and it seem solved the problem on last 12 hours [https://community.ring.com/t5/Video-Doorbells/Ring-3-doorbell-2-way-audio-issues/m-p/57438#M18927](https://community.ring.com/t5/Video-Doorbells/Ring-3-doorbell-2-way-audio-issues/m-p/57438#M18927) durig setup the doorbell as new device, it has firmware update and it took about 10 mins to finish the update will keep monitor and hope everyone get this problem fix
•1
16-10-2020 05:04:13
AHi all. Hoping you can help as I’m new to both Ring and this forum. I set my new ring doorbell 3 last night and noticed that the person at the door can hear me but I can’t hear them. This is on both my phone and my wife’s. Also in live view the audio can be heard for a second or two and then cuts off. If I reset, where the the button? If I setup as a new doorbell again, does that mean having to delete the existing setup? And would that be on both my phone and my wife’s? This is really disappointing and seems to be a wide spread issue from what I can see. Surely this can be fixed with a firmware update? Hope ring are working on this!
•1
16-10-2020 07:47:17
- M
I also have this problem. I get sound for about a second, then silence, so I know the microphone works. The visitor can hear me but I cannot hear them. I experimented by turning off Bluetooth, but even holding the phone up to my ear, could hear nothing. I have a good Wi-Fi signal (the router is right on the other side of the wall from the doorbell) and the video is perfect, just no sound. Without this working the doorbell is almost useless as I cannot have a two-waya conversation. With so many people having the same problem with different hardware (iPhones, Android) it is not the phone's fault. Ring Support need to fix this problem.
•3
27-09-2020 01:21:49
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DI have the same on a Doorbell 3 plus. I find that I get audio for approx 11-12 seconds then it cuts out. Seems firmware rather than hardware. Edit: Should have said a hard reboot fixes it (for now).
•1
28-09-2020 05:00:15
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Chelsea_Ring
Hey @Alf65. Can you hear any audio at all, and if you play back the recording, do you hear the person on the other side of the Doorbell in the video playback? If so, you may have a Bluetooth device connected to the phone that, during a Live View call you are in, it is taking over the audio and not letting you hear it through the phone. Please try disconnecting any Bluetooth devices and trying to do a Live View with someone on the other side to see if you hear them then. In addition, some phones treat the Live View like a phone call, and may have the audio transmitted through the phone's smaller and quieter speaker at the top, so you may have to hold the phone up to your ear to hear them. Lastly, ensure your phone is not silenced or muted when viewing a Live View. I hope this helps!
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17-06-2020 07:25:32
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