Responses (1)

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  Chelsea_Ring

  Hi @JJD66. When you select Set Up a Device, you should get a screen similar to this (see attachment). From here you can select Doorbells and then your Peephole Camera to get this setup! Please note as well that you will need to set up from the tablet through the Ring app for ease. Could you please share a screenshot of the page you are seeing?

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  06-05-2020 12:27:11

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  Reply

  J

  JJD66

  Hello, I've manged to get into the set up, but I get trough all the steps, and then get to connecting the tablet to the Ring camera, but I get a "connection failed". I've tried everything to conncet the Ring, but I'm stumped.

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  06-05-2020 05:01:45

  C

  Chelsea_Ring

  @JJD66 Does it say connection failed for when you are connected to the Ring AP, or when you are connecting to your wifi? What light pattern does the Peephole Cam? If you can duplicate this error message, please take a screenshot and let me know what error this is for!

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  06-05-2020 06:05:09

  J

  JJD66

  I can't connect the camera with the wifi. I keep trying again but get the same error message. The light on the ring on the doorbell just keeps spinning around. Photo is attached.

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  06-05-2020 07:00:00

  C

  Chelsea_Ring

  @JJD66 Awesome, thank you for this! Since it cannot connect to your network, you may need to change some settings on your router to allow it to connect. Please visit our Help Center Article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) to adjust the ports and protocols on your router, and let me know if this helps it connect after making the changes needed!

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  06-05-2020 09:04:34

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  JJD66

  I've spent hours trying to figure out how to changer router settings - no luck. I haven't officially given up, but getting there. I had no idea this Ring was so hard to set up.

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  09-05-2020 09:00:59