Responses (4)

M
MoonGear
This exact issue has been a problem trying to get my mother's ring devices connected.Would be great if Ring Support "chimed" in on this. FYI: My mother's phone is older and not using the most current version of Android and cannot be upgraded to the newest version of Android. It is Galaxy S6 with Android 7.
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03-10-2020 22:05:40
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T

Tom_Ring

Hi @missouriman. It sounds like you might be getting the models of our Doorbells mixed up. We have our new Ring Video Doorbell Generation 2 and our Ring Video Doorbell 2. They sound very similar, but are completely different. The Ring Video Doorbell Generation 2 does not have a removable battery. If you are selecting the wrong Doorbell in the Ring app, you will most likely get this error every time. Try selecting the Ring Video Doorbell Generation 2 and see if that works.@MoonGear. If you are using a phone that has an outdated Ring App, you will also get the message "Something went wrong". The Ring App is designed to be ran it its most current version and trying to get full function from an outdated Ring app will be problematic.If you are still having concerns, Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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05-10-2020 22:48:38

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missouriman

Thanks for your reply, Tom\_Ring. Your products display the same problem that very many manufactured products show: the customer cannot identify the product because the product does not show the exact model in a clear manner in a prominent place. So, when I as the customer try to get downloads, or

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07-10-2020 20:31:59

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BigTallJim

I had this problem. It works when I scan the QR code on the actual doorbell, rather than the MAC barcode on the box.

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24-11-2020 12:40:49

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Milesy

I have exact same issue. I am a software tester by trade. Two phones used iPhone and android on. The latest os and app. Same something went wrong error. Rebooted phones, router door bell. Some error codes would be useful. As for user experience that's very poor. Ps I'm a device test specialist

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03-01-2021 15:26:36

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ToddSly

Had the same issue. What worked for me was to shut down the circuit breaker and leave it tripped for ~5 minutes. Reset the breaker and give it another 5 mins to sync again. The setup went through like a breeze. Hope this helps.

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07-10-2020 20:40:26

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VernY

I had similar problem. Tracked it down to my Android phone switching networks. Turned off Smart Network switch and Data on my mobile and I could then run through the setup successfully.

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03-11-2020 08:56:14

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Tom_Ring

Hey neighbors! Thank you for checking back in and letting us know what worked for you! This will surely help out if someone comes across a similar issue. :smiley:

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04-11-2020 22:25:42

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Sflint37

I'm having this issue too! I also tried what above said to try. But it's still doing the same thing! I've been messing with this thing for a week and I can't get it set up!! I have the ring video doorbell 2nd gen and im trying to set up via the ring app on my Galaxy Note10+ please someone help!!

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05-11-2020 16:57:45

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Murkules

Been having the same problem with my Galaxy S20+ & Video Doorbell (Generation 2). My partner has since managed to get it set up first time on her Huawei P30, however got the Chime through today and once again I can't set it up, just keep being told to retry the setup process from the start. I h

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06-11-2020 17:15:50

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eurosoba

What do you mean by 'circuit breaker' ?

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01-12-2020 11:30:16

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Nanavelol
We had to log in to tell you what worked for us! We had the exactly same problem as described by OP. We tried both Android and on IPhone and was still stuck on a never ending loop of trying to connect to WIFI.Out of desperation, my husband **plugged the ring doorbell to the USB charge cable** while we waited for the technical support to call us back. Once plugged in, the Ring doorbell prompt us to try connecting again and it worked this time! We did nothing differently other than plug it in. We still don't know why. But hope this helps!
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31-12-2020 03:34:43
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