Ring Video Doorbell
Can't answer doorbell in time
HI, I have the original ring doorbell and the app on my Iphone. I'm finding that when someone is at the door, by the time I find my phone, open the app, and press a couple of buttons to get to the answer page the person has left the front door thinking no-one is home. This is very frustrating and making the product worthless - does anyone know how to speed up the answer process?
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24-01-2020 12:15:44
Responses (2)
- R
How silly is it to create a new app if something is not working instead fix the primary app if any problem like this. What happen if something else happen, create third app? how about send a good update to originally app
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22-05-2021 11:45:54
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SETelecom
After spending hours with no success working with Ring support (even though they tried) I fumbled upon the fix! All you need to do is go into your Ring app and disable the external doorbell. Devices / Doorbell / Device Settings / General Settings Change internal doorbell settings to none and test This worked for myself and a few friends who couldn’t ever answer their door before the person left and now it works every time. If I enable the legacy door bell it stops working again. This might not help if you need that external doorbell however you can use the Ring chime as a work around until Ring gets this fixed Good luck as this was very frustrating for a quite some time !
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16-02-2021 08:54:50
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