Ring Video Doorbell
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Can't activate camera when away from home
I have the Ring doorbell 2. I can activate and Live View my camera when I am at home, but when I am away I can't activate and live view. I have listed some supporting info. that could be useful for anyone that may try to help me.*I have changed my wireless router and still have the same problem*I have changed my phone and still have the same problem*If I am at home and disable wifi on my phone I have the same problem*I also have two other cameras from a different manufacturer that also have the same problem.*Both phones used were Moto G7 phones.I would appreciate if anyone could provide any solutions.Thanks
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09-01-2021 21:04:49
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Tom_Ring
Hi @pbcd. Thank you for sharing that info. Would you happen to have a [VPN](https://support.ring.com/hc/en-us/articles/360052665251) active on the phone? This could be conflicting with its communication to the Ring app. Also, look over this list [here](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App) to see if you have any apps on your phone that are conflicting with the Ring app. If you've checked both of those suggestions and you're still experiencing this issue, I would reach out to our support team to investigate why this is happening. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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12-01-2021 18:25:09
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