Ring Video Doorbell
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Cannot find option for Pre-Roll
Hi AllSorry if this is a stupid question but just recently got the Video Doorbell 2 Pro and wanting to get pre-roll enabled but im unable to find this option...Is it automatically enabled or is something not quite right? ThanksSteven
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21-10-2021 12:41:18
Responses (2)
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We have the pro 2 and our pre roll was working until a few months back, no option anywhere to toggle it, and the only help we've got, was to reset and start over and uninstall app, nothing has worked. We're now missing things, for what we paid for this, I want the 6 second pre roll working. Honestly about to return it.
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21-08-2022 18:04:08
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CHi @David_NH. Do you have [End-to-End Encryption (E2EE)](https://support.ring.com/hc/en-us/articles/360054941551-How-to-Set-Up-Video-End-to-End-Encryption-E2EE-) enabled? If you do, the Pre-Roll feature will not function while E2EE is enabled. Once you disable E2EE, the Pre-Roll feature should automatically work as expected once again. If that's not the case, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-08-2022 22:04:07
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Muzzy
@Frustrated427 i thought you might be on to something but sadly no i haven't enabled that. i am now wondering if enabling it will stop pre-roll working though.@SolarEclipse perhaps you're right... it does say that it can be toggled on and off but the part that says its always on for wired might supersede that.thank you both
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21-10-2021 14:13:09
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