Ring Video Doorbell
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J
Brought a new ring doorbell and transformer burn up
hardwired-security-cameras
hardwired-video-doorbell
troubleshooting
hardwired-battery-video-doorbell
I brought a new ring pro and the new 16v-30ve transformer from home depot and it worked for about a hr and both burned up and stop working Took them back and got 2 new ones again and it did it again We had adt for years without a problem and now we yave burned up 2 rings and transformer
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25-09-2022 05:12:27
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Tom_Ring
Hi @Jackm. Do you have the Pro Power Kit installed? What type of chime kit are you using in your Doorbell circuit. I recommend using the transformer from Ring.com, as it is of known good quality and compatibility. You ca find that transformer [here](https://ring.com/products/hardwired-transformer).
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26-09-2022 04:46:52
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