Ring Video Doorbell
Bought yearly basic subscription and now it says I have plus and owe
Paid for the basic yearly subscription before my trial was even over. Now the app consistently says my plan is "ending" in 19 days. So went and looked at my subscription and it says next billing date is 1/28/21 and I have the plus subscription. So I went and checked my payments statement and nope did then basic for 30. This isn't the first time they've tried to take more money from me and its becoming annoying
730 •
0 •
0 •
09-01-2021 10:16:33
Responses (4)
- T
Hi @Srtnationjc. When you setup a new device, you are automatically given a 30 day free trail of the Ring Protect Plus Plan. The app will alert you of this trail ending even if you've already subscribed to the Basic Plan. Once the free trial has ended, you account will switch to the basic plan that you have paid for. If you have anymore account specific questions, our support team will be able to go over them with you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
12-01-2021 06:20:19
•
- A
You can now model subscriptions more flexibly using the Prices API. Products can have multiple prices so you can vary pricing by billing interval, currency, One price for the basic option (15 USD per month); One price for the premium option is multiplied by the unit_amount to calculate how much the customer owes. [Official Site](https://www.paycheckrecords.bid/)
•0
16-01-2021 06:35:14
•
- A
You can now model subscriptions more flexibly using the Prices API. Products can have multiple prices so you can vary pricing by billing interval, currency, One price for the basic option (15 USD per month); One price for the premium option is multiplied by the unit_amount to calculate how much the customer owes. [Official Site](https://www.paycheckrecords.bid/)
•0
16-01-2021 06:35:14
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
pdeethardt
How many cameras do you have?
0
09-01-2021 07:16:24
•