Blue light doesn't circle

I recently changed cellphones and installed the Ring app for our Ring Doorbell. I am able to access a "live view" from the Ring Doorbell but it doesn't "ring" when someone rings the doorbell. My wife has no problems and can live view and hear the doorbell app but the doorbell app does not work on my phone and when I tried to reset the Ring app and pressed the button on the side nothing happened (it usually circles until my phone is able to read the Ring icon (connect) but nothing happens, the blue circle does not initiate. Again, when the doorbell rings, my wife is notified but I can't get my (Pixel) phone activated. Any help that you can offer would be greatly appreciated. Thank you Bob