Responses (11)

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lkfowler

I’m having the same issue with a new doorbell and battery. The light indicates it’s charged, but the doorbell reports it as being 17%.

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27-12-2019 14:07:36

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C

Castro

I'm trying to fix it now with tech support. I suggest you do the same.

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27-12-2019 14:17:01

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lkfowler

I’m doing the exact same.

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27-12-2019 14:46:46

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Castro

I spent more than an hour trying everything under the sun to fix and it with tech support and it won't work. They're sending me a new unit, hopefully just a bad batch. Good Luck with yours

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27-12-2019 14:51:25

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lkfowler

Maybe it was a bad batch, they are sending me a new one as well. I hope it arrives soon. Mine won’t charge and therefore my doorbell is unusable.

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29-12-2019 18:09:34

D

Dad

I’m having the same issue. Got an extra battery, when I purchased my doorbell last month. Thought this would prevent having down time for charging. Installed fresh battery but the app still shows low voltage and won’t change after ringing bell several times!

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01-01-2020 15:01:30

R
Rimaz
Same problem
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21-04-2020 13:36:28
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B

Bizzle138

Hi I just got my one to show full again by removing the devise from the app and re setting it up again as new

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04-05-2020 21:48:30

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K

Keith1982

That's not an ideal fix though is it? Everytime you changed the battery you have to reinstall a new device. I have the same problem. Maybe an update from Ring would be a better option as it looks to me like it's a software issue as opposed to hardware.

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13-05-2020 07:39:37

K

Kallen

This is obviously a new RING issue. I have 4 doorbells and 5 batteries which rotate through the devices. I also have maintained a spreadsheet since Feb 2018 of battery levels and which battery has been in which device. And just THIS week I am having the SAME issue on TWO different doorbells that a

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14-05-2020 15:31:22

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Tanyafaye

I am now experiencing this issue with two of my four devices. A stick up cam and a spotlight cam. Neither are updating the battery levels when fully charged which means they are not connecting to the wifi and, therefore, rendered completely useless. As I have four batteries to use across these two d

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15-05-2020 09:00:17

K

Kallen

I spent time with Ring support yesterday. The uninstall/reinstall the app did NOT work also. So she had me reset the (2) doorbells - hold reset button for exactly 20 seconds. That worked, the devices showed batteries at 100%. This is definitely a RING issue. I have had the Doorbells for 27 mont

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15-05-2020 12:36:23

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Techjack

Same issue here. Charged two full days but the camera still shows 3% battery and doesn’t work.

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17-05-2020 23:34:09

M
Miked4513
I rechecked the batteries on the charger. I reinstalled the app twice and that did not resolve the problem. When I checked the settings It was not connected to the internet and the reset did not work until I did a "install a new device" scanned the qualcode, pushed the setup button and took the option to set up to my Chime Pro. It then reconnected to the internet and so far working with no low battery signal!
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24-05-2020 15:31:05
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S
SMH
Mine is doing the exact same thing. I called support but got some person in another conutry whos accent I could absolutely NOT understand and HE actually hung up on me. I guess he was frustrated at having to repeat himself. Crappy service. Crappy batteries. Thinking of just returning this and getting another brand of security camera beciase I cannot even use them!Some one help?????
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30-05-2020 16:57:53
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