‎Battery draining far too quickly

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Kaz70

Battery draining far too quickly

troubleshooting

hardwired-battery-video-doorbell

My battery is draining far too fast the full 100% charge is only lasting the minimum of two days I think there maybe something wrong with it. I have everything on recommended settings and it doesn’t always register someone at my door

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16-06-2021 06:06:39

Responses (7)

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sterlingma1
Oddly, I just had similar problem. After one year of no issues. I have the 3+. I have it wired. And I got a notification saying the battery was low. I decided to take the battery out. Put it on a charger for about 10 hours. Then put it back. It appears the trickle charge is working again. But it's only been a day.
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16-06-2021 11:28:23
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sterlingma1
that's why I logged on to this site to see if anyone else is having the same problem. from my year of experience, I had noticed that it normally goes down to about 87-90% charge, and then it came back up. so i assume that the firmware to start the charge doesn't really run until then.
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16-06-2021 11:29:00
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Marley_Ring
This is odd to hear of, neighbors, and thank you for sharing these experiences. A battery charged to 100% should certainly last longer than a couple of days. Keep in mind, the initial setup process and any firmware updates, can drain battery. The use and number of events your Ring device experiences is also a battery drain factor. Fine tuning usage will often help with battery life. I recommend checking out this [Community article on battery drain](https://community.ring.com/t/product-launch-video-doorbell-wired/38488) for tips on optimizing this experience. As you've mentioned connecting your Video Doorbells to wiring, [here is a helpful checklist](https://community.ring.com/t/hardwiring-checklist-battery-powered-video-doorbells/44458) that I use when looking to obtain a trickle charge to my battery-powered Ring devices. I hope this helps! :)
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17-06-2021 03:56:07
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Marley_Ring
Hi there, @jjwoanderson! If your battery draining concern is persisting after checking resources and steps mentioned prior in this thread [quote="Marley_Ring, post:4, topic:61906"] The use and number of events your Ring device experiences is also a battery drain factor. Fine tuning usage will often help with battery life. I recommend checking out this [Community article on battery drain ](https://community.ring.com/t/product-launch-video-doorbell-wired/38488) for tips on optimizing this experience. [/quote] This may require a closer look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-08-2021 02:32:03
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Bignose2
Hi, I have the same thing, Ring 2. 14 months old. -55 rssi which actually think pretty poor when only a few feet from a good router. Lasts 3 or 4 days & this is with motion off & think 1 press a day max over that period. been like it for many weeks but gradually getting worse. Actually only just read should last a good few months, even 6. Mine has never lasted more than a month & that's with motion off as I realized that killed it even faster. rather defeats the object I guess but I have other security cameras. I think going to look for alternatives as think will waste my time with CS. Chat do not do tech support & phoning through took a while & annoyingly using the control center to generate a code (which it did) but always said authorization failed, so does not bode well. I am very tech minded so know goof signal/wifi/BB etc etc.
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09-02-2022 10:08:23
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