Ring Video Doorbell
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Battery at 2% even when charged
battery-video-doorbell
troubleshooting
Today my door bell showed 2% even after trying two batteries. Problematic doorbell is gen3.It's beyond me, back door is doing this, front door appears fine.If someone tells me I have to reinstall app I won't be too pleased.I'm wondering if the cold has affected the door bell somehow.ThanksDave
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05-01-2023 20:27:30
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Caitlyn_Ring
Hi @sivesrutherfordd. Very cold weather can impact the performance of the battery, but it depends on the temperature. The following are key temperatures to watch out for in regards to your batteries: * **36°F (3°C):** The battery may not hold a charge as effectively, resulting in you having to charge the unit more frequently.* **32°F (0°C):** The battery may not charge at all. Even hardwired configurations may not charge the battery.* **-5°F (-20.5°C):** The battery may stop working completely until temperatures warm up.You can read more information on the effects of cold weather [here](https://support.ring.com/hc/en-us/articles/115005939463-Cold-Weather-and-Battery-Powered-Ring-Doorbells). If the temperature isn't in the range listed above, then you can try rebooting the Doorbell after you insert a fully charged battery. In the Ring app tap the menu in the top left > Devices > your Doorbell > Device Health > Reboot This Device. The reboot may take a few moments, but should force the Device Health page to update with the new battery percentage.
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06-01-2023 16:52:43
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