Bad night cam quality
Daytime video quality on my Ring Video Doorbell 2 is great, but recently all night vids have a constant quality issue - flickering horizontal lines, like an old VHS video that’s been watched too many times. Can’t seem to upload a video so have attached a screenshot. Any advice?
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06-06-2020 08:26:50
Responses (1)
- C
Hey neighbors! If you're still having this concern, please try resetting your device by pressing and holding the setup button for 20 seconds. After this reset, please go into the Ring app \> Main Menu \> Devices \> Doorbell \> Device Health \> Change or Reconnect to Wifi. This will take you through another setup of your device, and then once night time comes back, check your Live View to see if this has dismissed! If you continue to have this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-06-2020 11:23:33
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LdyGwn
We've been having the same issue. Horizontal video interference, only during dark hours.
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08-06-2020 10:14:32
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