Away setting and adding users

I have two significant issues - Firstly I cannot get the video doorbell off of AWAY mode - not sure if they fact that I am away has anything to do with it (the doorbell is in a pied a terre we have in London) my wife is there and the doorbell will not go off away. Googled instructions and either I do not see the options people suggest or the do not work - for example disabling modes does not disable the away mode. Enabling modes it automatically enables to AWAY and I cannot change that. I tried to make my wife a user and the link I sent her doesn't work and now multiple attempts to enable her have failed. How can I fix this? I do not seem to have a button to toggle home and away - I can only toggle enable modes - enabling sets it to away disabling is still set at away.