Responses (2)

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  Caitlyn_Ring

  Hi @IamnotsurewhyIbought. If possible, can you share a screenshot of the message you're seeing in the Ring App? Additionally, do you have any Shared Users or anyone else who uses your Ring account to view the Doorbell? I'd be happy to offer some help once I have a better idea of what you're seeing on your end. :)

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  09-09-2020 07:32:15

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• G

  gelton67

  I had same issue today?? Was this part of the health check ?? No one was at my house!!

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  26-10-2020 11:20:19

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  gelton67

  Here is the log

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  26-10-2020 11:21:31

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  Tom_Ring

  Hi @gelton67. Stepping in for Caitlyn here. An Answered Ring notification indicates that you viewed the event on your phone or tablet. If you ignore the message that "someone is at your front door", it will read as Missed Ring. Once you acknowledge the notification, it will report as Answered Ring. This could be from you, or a shared user. To [manage the Client Devices](https://community.ring.com/t5/Ring-Device-Tips-and-How-To-s/How-it-Works-Ring-App-Authorized-Client-Devices/ba-p/18733) that have access your account, read this Community article for more information. I hope this helps!

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  27-10-2020 08:36:08