Hey @Dana67. Are you uninstalling the Ring skill, or the Alexa App when doing that troubleshooting? You will want to make sure you disable the Ring skill and then re-enable the skill to see if that helps. In addition, are you unable to pull up the Live View, or you do not see the Doorbell under the devices that your Alexa is connected to? You may want to reach out to Amazon Alexa support to ensure this is not a concern with your Alexa device.
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19-05-2020 07:17:07
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Chelsea_Ring
Hey @Dana67. Are you uninstalling the Ring skill, or the Alexa App when doing that troubleshooting? You will want to make sure you disable the Ring skill and then re-enable the skill to see if that helps. In addition, are you unable to pull up the Live View, or you do not see the Doorbell under the devices that your Alexa is connected to? You may want to reach out to Amazon Alexa support to ensure this is not a concern with your Alexa device.
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19-05-2020 07:17:07
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