Responses (3)

• J

  Justin_Ring

  Hi @Dmitry. If Alexa Greetings is not working on your Doorbell Pro, try the following steps: - [Reboot your Pro using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). - Power cycle your Pro by turning it off for a minute and then turning it back on. We also have a Help Center [article](https://support.ring.com/hc/en-us/articles/360056161712-Alexa-Greetings) with instructions on how to enable this feature as well as information on determining whether your Pro is compatible with it. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  23-02-2023 05:06:40

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  D

  Dmitry

  This doesn't help. It has never worked since day 1. The setting is enabled. But it looks like it's just ignored. Or is it supposed to work only when the alarm is armed, for example?

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  25-02-2023 05:43:51

• J

  Justin_Ring

  @Dmitry. Modes do not affect Alexa Greetings. If the steps in the solution did not help, please contact our support team for further assistance, as stated in the solution.

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  27-02-2023 05:23:30

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• S

  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  29-03-2023 05:24:09

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