‎Account login on Android

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alastair84

Account login on Android

account-settings

Hi, I have an issue with logging in to my account on my android phone. I am able to login on my other devices, such as tablet, other phone and echo. I am also able to login on my browser. How ever when trying to login on my android phone it's saying invalid email or password. I have re installed the app and also cleared the cache/ data. I also reset my password and logged in all of the above mentioned devices. Appreciate if anyone can help.

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21-03-2021 06:42:14

Responses (2)

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Marley_Ring
Thank you for listing the steps you've taken in detail, @alastair84! As this is only happening with the android device, let's check for any [android apps that might conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). Please also ensure there is not a vpn enabled. Feel free to let us know how this goes! :)
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22-03-2021 05:48:01
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Chelsea_Ring
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01-10-2021 11:13:47
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