Ring Video Doorbell

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3rd-4th time charging but device now won’t charge past 22%
battery-video-doorbell

So I have the doorbell 2 with built in battery this is the 3rd to 4th time needing to charge device. But now it won’t fully charge. When plugged in it indicates it’s charging but shortly after light goes off it will show on app the device it “charging” with a little red battery but never reaches past 22% it was on the charger over night and on most of the day. I have done all troubleshooting I could read up on with no results. 

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07-02-2025 11:21:03

Responses (1)

  • C

    Hi @user_077626. If you haven't done so already, try resetting the Ring Doorbell by holding down the setup button for 20 seconds. After the reset is done, try walking through a new setup in the Ring app using the steps under Set Up a Device. If the Doorbell still isn't charging, please contact our support team directly via phone, or @Ring on Facebook, X, or Instagram.

    0

    11-02-2025 12:42:27

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