2nd gen help

Question

Hi. I have a 2nd gen doorbell linked to my mobile. Alerts and when someone pushes the bell are sent to my phone. However, I have to restart my phone every day as the notifications stop. What am I doing wrong? My phone is a Samsung Galaxy A42 5g.

Caitlyn_Ring · Answer

Hi @sandy1974. It's likely a setting within Android specifically if it's happening every day. Try the troubleshooting steps listed here to see if that [helps](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). Also, make sure that the Ring app has permission to send notifications. This can be enabled in your phone's settings.

system · Answer

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2nd gen help

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