‎2 devices at one location, but Ring acts like they’re at different locations

English

Help

Community Home

Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.

U

user77760

User Solution

Closed

2 devices at one location, but Ring acts like they’re at different locations

troubleshooting

ring-protect-plans

I set up 2 devices , at one location, about a month or so ago. Ring acts like they’re at 2 separate locations, and wants me to purchase 2 plans, instead of one. I must not have set them up correctly. I need to know how to fix this, so I can get the protection plan that covers all devices at one location.

164 •

0 •

23-02-2024 02:22:57

Responses (2)

J
Justin_Ring
User Solution
Hi @user77760. If you have set up your Ring devices in separate locations by accident, you can change the location of a device in the Ring app without having to do another setup. To do so, follow these steps: Open the Ring app Choose the menu button (three lines in the upper left corner). Select Devices and pick your Ring device Tap Device Settings Tap on General Settings Select Location Select the desired location you want to change it to, and tap Save I hope this helps.
0
•
26-02-2024 05:34:39
•
S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
•
27-03-2024 05:35:26
•