Ring Security Cameras
Xfinity security alerts
Hello - I'm suddenly getting lots of security alerts from Xfinity's security monitor saying: "We blocked RingElite-e3 from contacting a known malicious IP" I've received 67 of these over the past 3 days. I had a chat session with a Ring support person who could only tell me: "So I looked up 5 random IPs and they all show Amazon. I would lean to suspect Xfinity is noticing the random traffic but that would be due to Amazon's remote network using virtual servers. Works like a VPN for security so it jumps around on purpose." How do I get Ring to stop these connection attempts or, if they aren't serious, how do I get Xfinity to stop complaining about it?
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14-05-2021 09:55:07
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Marley_Ring
Hi there, @deep_forrest! Ring devices deliver advanced features such as notifications, video streams, and two-way audio to your mobile devices. In order for these features to work properly, Ring doorbells, cameras, and Alarm Base Stations need a healthy connection in order to contact services on the internet. This [help center article](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) describes the protocols (digital message formats and rules) and ports (virtual doorways through your router) that are used by a Ring device and provides recommendations in the event a problem is encountered. As you mentioned your service provider alerting you of network traffic, please double check your network settings, as well as check the legitimacy of the concern with xfinity support. If this concern persists, feel free to reach out to our support team for a closer look. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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17-05-2021 05:20:52
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