Ring Security Cameras
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Wireless Stick Up Cams - Horrible Disconnection Problem
I spent 4500 dollars on a whole house Ring system. Its been great, at least until i bought 6 new stick up cams (another 600 dollars) and 6 new batters (almost 200). The stick up cams are constantly losing connection. Almost all my cameras are wireless (flood lights, outside stick up cams), and door Ringbells or all wireless, i have only 1 wired camera. none of them lose connection ever.But these new ones, are constantly saying in device health "we are good, nothing to see here" but you cannot connect or stream. I have to reboot them (take out the batterya nd put it back in) and then they came back (most of the time). I have had them like 3 days and I bought them because we are selling our home and I wanted to protect my investment.They have been down 80% of the time. Completely useless. They say they are updated (firmware), they say connected, their connection is rock solid (green), my router sees them no problem, etc etc etc but yet... they dont work.Complete waste of money. No user should have to spend hours resetting cameras and I never had too before. The worst issue i had before was that the cameras would not use their scheduling feature properly, I had to literally escalate to the BBB before someone would contact me, after that some big shot did, and I worked with them to make the code changes and test it before they released it.. Was great.This not so much.It is impossible to "fix" this remotely, thats the whole point of the cameras, but to even attempt to "reconnect" them you gotta be next to them to connect to that temp wifi.... Silly.. figure out how to enable you to reboot them remotely , or change the wifi (yes there is a way) while your in the app.Anyhoo. if anyone else has found a solution other than chucking them in the trash, Id lolve to hear it..Oh yes.1. I turned off my mesh network and separated out my 2.4 and 5g to try to help2. Connected them to my 2.4 only3. disabled 20/40 at the same time4. unplugged my Mesh extenders.. (which sucks simply because i paid to use them)5. I have 3 Ring extenders in the house (separate from the mesh extenders)6. reooted my router (10 times)Nothing has help keep them connected and running 24/7
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27-02-2020 15:29:25
Responses (3)
- A
This is close to the exact issue I am having. Have internet through fiber gateway then running 2gb&5g wifi bridges to separate router going to 2 cams and doorbell. Everything says green and good connection yet I am out here at least once a day rebooting stick up cams. Starting to think maybe this is part of their buiness model to buy even more of ring products to get things to work. Approaching $700 so far and it’s getting very exhausting. Send help
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13-12-2020 20:59:15
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- K
Here it is a year or more that the rest of these posts (December 2021) and I just bought a Stick-Up Cam Battery from Amazon. Doh! Wish I had read all of this first! There is NOTHING wrong with my router or network; my house is filled with smart switches and other connected devices, including a 100% reliable inexpensive indoor camera by the name of LittleElf that I use to monitor my 3D printer.After two weeks of trying to get it to work, and reading this thread, I know my Ring camera is defective and probably unfixable. With a charged battery, it connects initially, but after several hours (never more than 3) it goes offline, and the only fix is to remove the battery and reinstall it. Also, the battery discharges in a couple of days. Seeing the nightmares everyone else has gone through sincerely attempting to get help from RIng, and instead getting only sympathy and useless suggestions, I have no intention of following in their footsteps. This product is going back to Amazon as fast as I can box it up and get down to the UPS store. Brand X, here I come!
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06-12-2021 15:08:09
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skdg
I am also having a similiar issue. Recently purchased a Ring Stick Up Cam with a Ring Solar Panel. Wifi connection is good. It lasts for a day or 2 at a time and then disconnects. When this happens I can fix the issue by getting up on a ladder, take the cam down. I then remove the battery, put it back in and go through the setup procedure to reconnect to the wifi.One time I was able to fix the issue simply by removing the plug to the solar panel and then reconnecting it. Note that the device appears to have plenty of power (according to the Device Health dislayed in the Ring App it is always above 80%.I was considering buying a few more cameras, but if this is how they work, I think I may be going with another company for my cameras. I can't keep taking the camera down every few days to re-boot the device.
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15-10-2020 10:03:48
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