Ring Security Cameras
Video freeze with doorbell and floodlight cams
So I have a video doorbell and 3 security floodlight camera. All of them experience the video freeze on playback that many speak of where after the playback starts, freezes on a single still frame, then towards the end of the clip it jumps to the end...looking as if the subject "teleported". Most of the support agents in these forums blame the customer's signal strength and/or internet connect for packet loss. I have an RSSI of 50 to 58 on all my devices and yes, I have a Chime Pro extender. Ring needs to focus on packet losses on their AWS instance and their available bandwidth. No, before you quickly dismiss my advice or close this topic... I'm an Infrastructure Architect for a Fortune 500 company that supports 75 out of the Fortune 100 companies. Ring, you need to examine your AWS instance!
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28-04-2022 01:57:20
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Tom_Ring
Hi @Crusader. Yes, if there is a section of video that freezes, then jumps, it could be due to packet loss. If this is what you are experiencing, I suggest reaching out to our support team so they can take a closer look into this and help you make any necessary adjustments to improve your Live View experience. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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29-04-2022 06:25:15
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