Ring Security Cameras
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P
User accepts invite, nothing happens
app-settings
troubleshooting
I invited another user. That person has a Ring account and app, not initialized to anything. I sent an invitation, they went to ""manage the request", it had them log in via a browser, but my account shows it hasn't been accepted, and they don't have any devices/locations etc. What next?
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06-10-2021 15:45:45
Responses (1)
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Tom_Ring
Hi @peebs. This Help Center article [here](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) can guide you through the Shared User process. If you run into issues with your existing Shared User, try deleting them as a Shared User and starting new. It's also a good idea to have the Shared User delete any old emails before getting sent a new invitation. Let me know if this helps!
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07-10-2021 18:34:33
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