Ring Security Cameras

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Unable to locate Spotlight Cam on network

I have not used my battery Spotlight Cam in a few months. I moved it. And since have brought it inside. When I open the app and go to Devices it automatically prints me to Set Up new device as opposed to seeing a list with my 1 casts on it. When I do a new set up and scan the bar code, I am told that the device belongs to another owner and to get permission to be a user. I cannot undo my ownership and set back up or do anything else as my camera will not appear as a connected device. I have rebooted my phone. My phone has connected to the camera but is rejected as it is not recognizing me/my phone as the owner. I have the same phone from when the camera previously was operational through it. Help

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15-12-2019 06:30:35

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